1. Return and Refund Policy

Eligibility for Returns: Items must be in original condition—unused, unopened, and undamaged. Return requests must be made within 14 days of receiving the product.

Refund Process: Refunds are processed to the original payment method after the returned product is inspected. Refunds typically take 7-10 business days.

Damaged/Defective Products: If you receive damaged or defective products, please report it within 48 hours for a full refund or replacement.

Exchanges: Exchange requests are processed on a case-by-case basis. For exchanges, please follow the return process and place a new order for the desired item.

2. Shipping Policy

Order Processing: Orders are processed within 1-3 business days after confirmation.

Shipping Times: Standard delivery takes between 3-7 business days, depending on your location. Express shipping options may be available at checkout.

Shipping Costs: Shipping charges will be calculated at checkout based on your delivery location.

Tracking: Once shipped, you will receive a tracking number to monitor your order.

International Shipping: We offer international shipping with rates based on the destination and weight of the order.

3. Privacy Policy

Personal Information: We respect your privacy and are committed to safeguarding the personal information you provide. Your data is used solely for processing orders and enhancing your shopping experience.

Data Security: We use secure encryption to protect your payment details and personal information during transactions.

Third-Party Sharing: We do not sell, rent, or share your personal data with third parties without your consent, except for trusted service providers involved in fulfilling your order.

4. Payment Policy

Accepted Payment Methods: We accept payments via major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

Payment Security: All payments are securely processed using encrypted technology to ensure your financial information is protected.

Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with your details.

5. Customer Service Policy

Contact Us: Our customer service team is available 24/7 via email (info.smptraders@gmail.com) or phone (9600 892 822) for any inquiries or assistance.

Response Time: We aim to respond to all queries within 24 hours on business days.

Support: If you need help with your order, returns, or have any concerns, our team is here to assist you promptly.

6. Terms and Conditions

Use of Website : By using our website, you agree to follow our terms and conditions. Any misuse or fraudulent activity may result in the cancellation of orders or account suspension.

Product Availability : While we strive to keep product availability updated, stock levels may fluctuate. In case an item is out of stock, we will notify you and offer alternatives or refunds.

Pricing Accuracy : Prices are subject to change, but once an order is confirmed, the price will be honoured.

7. Ethical and Sustainability Policy

Sustainable Sourcing: We are committed to sourcing products that align with sustainability practices, ensuring eco-friendly packaging and ethically sourced materials.

Social Responsibility : We support local communities and work with suppliers who adhere to fair labor practices and contribute to social causes.